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Terms of Service

The terms for using the Tailwell site and buying from us — pricing, order acceptance, payment, liability, and Missouri law.

On this page
  1. The short version
  2. A first visit
  3. Who we are
  4. Products and descriptions
  5. Pricing
  6. Order acceptance
  7. Payment
  8. Accounts and your details
  9. Acceptable use
  10. Intellectual property
  11. Third-party links
  12. Limitation of liability
  13. Governing law
  14. Changes to these terms

The short version

By using this site you agree to these terms. Tailwell sells pet travel and walking gear from Ozark, Missouri. Prices are in U.S. dollars. Your confirmation email is a receipt, not an acceptance — your order is accepted when it ships. Payment is taken at order placement through Shopify's secure checkout. Missouri law governs these terms.

A first visit

Scenario: Sam finds Tailwell while looking for a carrier for a weekend trip. He browses the guides, checks a product page, and places an order. These terms describe what he agrees to by using the site — and what we owe him in return.

Sam does not need an account to browse or buy. By using the site, he agrees to these terms. If he does not agree, he should not use the site. We may update these terms; the version on this page is the one in force, and continued use of the site after an update means acceptance of the updated terms.

Who we are

Tailwell is an online store selling pet travel and walking accessories. Our mailing address is 2308 S 13th Street, Ozark, MO 65721. Our email is business@Tailwell.shop and our phone is +1 (555) 0134-6372. We sell to customers in the United States only.

Products and descriptions

Product descriptions, dimensions, materials, and care guidance are provided as accurately as we can. Some specification sections are headed "Specifications (proposed — verify with supplier)" — those specifications are our best current description of the product and should be verified against the product you receive. If a product you receive differs materially from its description, tell us within 14 days and we will make it right under the Returns & Refunds Policy or the Defect Cover. Colors may look slightly different on different screens. Nothing on this site is a guarantee of a specific outcome for your pet — carrier fit guidance is guidance, not a guarantee, and airline rules are set by the airlines.

Pricing

All prices are in U.S. dollars (USD). The price shown on a product page is the price you pay for that item. Shipping is free on every order. Taxes are calculated at checkout where applicable. If a price is clearly wrong — a typo, a system error, a price that no reasonable person would believe — we may cancel the order and refund you in full before shipping, and we will email you to explain. We will never charge you a higher price than the one shown at checkout without telling you first and giving you the chance to cancel.

Order acceptance

Your order confirmation email is a receipt, not an acceptance of your order. We accept your order when it ships — that is when the contract between us is formed. If we cannot fulfill part or all of your order (an item is unavailable, a payment cannot be verified, or an address cannot be delivered to), we will email you, cancel the affected part, and refund you in full for anything we do not ship. We do not charge you for items we do not ship.

Payment

Payment is charged at order placement through Shopify's secure checkout. We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, and Google Pay. We never see or store your full card number. See the Payment Policy for the full details.

Accounts and your details

You do not need an account to order. If you contact us, you are responsible for giving us accurate details — especially your shipping address and email. If a parcel goes astray because of an address you mistyped, tell us as soon as you notice; the Shipping Policy explains the 12-hour address-change window and what happens after a label is created.

Acceptable use

Use the site lawfully. Do not attempt to interfere with the site, scrape it in ways that damage it, place fraudulent orders, abuse return or refund processes, or use the site to harm others. If we believe an order or message is fraudulent, we may cancel it, refuse service, and report it to the appropriate authorities.

Intellectual property

The text, images, guides, logos, and design on this site belong to Tailwell (or to their respective owners) and are protected by law. You may browse, print a page for your own use, and share a link. You may not copy, reproduce, or redistribute site content for commercial purposes without our permission.

Third-party links

The site links to third parties — carriers' tracking pages, airlines' pet policies, payment providers. Those sites have their own terms and privacy practices, and we are not responsible for them. A link is not an endorsement of everything that site says.

Limitation of liability

To the fullest extent permitted by law, our liability for any claim arising from your use of the site or a product is limited to the amount you paid for the item in question. Nothing in these terms limits liability that cannot be limited under applicable law, and nothing here limits your statutory rights — including the 30-day return window and the 60-day defect cover described in our other policies.

Governing law

These terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules. If any part of these terms is found unenforceable, the rest remains in force.

Changes to these terms

We may update these terms as the store, the law, or our policies change. Updates are posted here with a new effective date. If a change materially affects an order you have already placed, the terms in force when you placed that order apply to it.

Contact

Questions about these terms: email business@Tailwell.shop or write to us at 2308 S 13th Street, Ozark, MO 65721.

Effective date: October 14, 2026.