Frequently Asked Questions

We ship to addresses across the United States. Orders in the contiguous U.S. travel with UPS Ground. PO Box, APO, FPO, and U.S. territory addresses ship with USPS Ground Advantage instead, still free — transit may run a little longer on those routes. We do not ship internationally at launch.

Shipping is free on every order — no minimum, no code, nothing to add at checkout. Orders are processed in 1–2 business days (Monday–Friday, excluding U.S. federal holidays), then transit takes 2–5 business days in the contiguous U.S. You get a confirmation email when you order and a tracking email as soon as your label is created. Taxes are calculated at checkout where applicable. See the full Shipping Policy for the step-by-step timeline.

You have 30 days from the delivery date — not the order date — to return an item. Items must be unused, unwashed, in their original packaging, and in resalable condition. Returns are free: we send you a prepaid UPS return label. See the full Returns & Refunds Policy.

Email business@Tailwell.shop with your order number, the item(s), and the reason. We reply within 1 business day with a prepaid UPS return label and instructions. After your return reaches our returns center, inspection takes 1–2 business days. If it passes, your refund is released 7–10 business days after return acceptance, back to your original payment method. Your bank or card issuer may take a few extra days to post it. You get an email at every stage: label sent, return received, inspection result, and refund released.

Measure your dog standing: length from nose to the base of the tail, height from the floor to the top of the head or ears (whichever is taller), and current weight. Add a few inches of clearance to the length and height so your dog can stand, turn around, and lie down comfortably. Check those measurements against the listed dimensions on the product page of any carrier in our dog travel carriers collection before ordering. Our Carrier Fit Guide walks through the full measuring process.

Many of our carriers are designed in airline-style shapes that fit under typical airline seats, but every airline publishes its own maximum under-seat dimensions and pet policies, and these rules change. Always check your specific airline's current pet travel page before booking, measure the listed carrier dimensions against the airline's limits, and call the airline to confirm your pet's reservation. Soft-sided carriers offer some flexibility in tight spaces, which is one reason travelers often choose them.

An unrestrained dog can become a distraction and may be injured in sudden stops. Common options include seatbelt harness adapters that clip to a well-fitted harness, elevated car seats for smaller dogs that keep them contained and raised, and crates secured in the cargo area. Rules about restraining pets vary by state and locality, so check the regulations where you live and where you are driving. Our car seat and travel safety collection covers covers, hammocks, restraints, and door protectors.

Our seat covers are designed to drape over standard back seats, with straps that loop around the headrests and openings that allow access to seatbelts. Because seat shapes, widths, and headrest styles vary between vehicles, measure your back seat and check it against the listed product dimensions before ordering. Hammock-style covers span from the front headrests to the rear headrests to block the footwell gap; check your cabin layout to make sure the strap points line up.

Most of our fabric gear is designed for easy upkeep: shake off loose dirt and hair, wipe surfaces with a damp cloth and mild soap, and air dry completely before storing. Collapsible silicone bowls can be rinsed or hand-washed after each use. Avoid harsh bleach or high-heat dryers unless the care label says otherwise. Regular cleaning after muddy trips keeps zippers, mesh, and straps working smoothly.

Our gear is designed with travel in mind: reinforced stitching at stress points, water-resistant coatings on car covers and hammocks, chew-resistant nylon webbing on leashes, and food-grade silicone in collapsible bowls. That said, no fabric product is indestructible, and sharp claws, chewing, or dragging across rough surfaces will wear any material over time. Inspect straps, buckles, and seams before each trip, and retire any gear that shows fraying or damage.

You can reach us by email at business@Tailwell.shop or by phone at +1 (555) 0134-6372. Our mailing address is 2308 S 13th Street, Ozark, MO 65721. Include your order number in your message so we can help you faster. We aim to reply to every message within two business days; return requests get a reply within one business day.

Email us as soon as possible with your order number. If your order has not yet entered processing, we will cancel it and refund you in full. Once a shipping label has been created we can no longer change the address or cancel the shipment — but the 30-day free return window applies once your order arrives. For address changes specifically, email us within 12 hours of ordering and we will try to catch it before the label is created.