Payment Policy
Accepted payment methods, when you are charged, security, failed payments, and refunds.
- The short version
- How Marcus pays
- Accepted payment methods
- When you are charged
- Currency
- Security
- Failed or declined payments
- If we cannot fulfill your order
- Refunds
The short version
We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, and Google Pay. You are charged at order placement. All prices are in U.S. dollars. Payment runs through Shopify's secure checkout — we never see or store your full card number. Shipping is free, and taxes are calculated at checkout where applicable.
How Marcus pays
When Marcus clicks "Continue to Secure Checkout on Shopify," he leaves this site and lands on Shopify's secure checkout page. There he enters his payment details — or uses a wallet like Shop Pay, PayPal, Apple Pay, or Google Pay. Shopify and its payment processors handle the payment. We receive confirmation that the payment succeeded, and we never see the card number itself.
Accepted payment methods
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
If a method is listed here, we accept it. If a method is not listed, we do not accept it — we do not take payment by check, money order, bank transfer, cash on delivery, or gift cards.
When you are charged
You are charged at order placement — when you complete checkout, not when the parcel ships. Your statement will show a charge from the store through Shopify's checkout. Shipping is free, so the only charge is the item price plus any taxes calculated at checkout where applicable.
Currency
All prices on this site are in U.S. dollars (USD). If you pay with a card or wallet denominated in another currency, your bank or payment provider may convert the amount and may charge a conversion fee. That conversion and any fee are set by your bank, not by us.
Security
Checkout runs over encrypted connections on Shopify's platform. We never see or store your full card number, CVV, or bank login. If you receive a message asking you to send card details by email, text, or phone — to us or to anyone claiming to be us — do not send them. We will never ask for them.
Failed or declined payments
If your payment is declined, your order is not placed and nothing is charged. Common causes are a mistyped card number, an expired card, a billing address that does not match your bank's records, or a bank declining the transaction. Check the details with your bank, correct them, and try again — or use another method from the list above. We do not hold items while a payment is being sorted out; if the item is still in stock when you retry, the order will go through.
If we cannot fulfill your order
If we cannot fulfill part or all of your order — an item is unavailable, a payment cannot be verified, or an address cannot be delivered to — we cancel the affected part and refund you in full for anything we do not ship. No payment is taken for items we cannot fulfill.
Refunds
Refunds go to the original payment method only — the same card, wallet, or PayPal account used for the order. We cannot redirect a refund to a different card, account, or person. Refund timing depends on the reason: returns follow the Returns & Refunds Policy (released 7–10 business days after return acceptance), and cancellations before shipment are refunded in full as soon as the cancellation is processed. Your bank or card issuer may take a few additional days to post any refund.
Questions about a payment
Email business@Tailwell.shop with your order number, or call +1 (555) 0134-6372. For questions about a charge on your statement, include the date and amount — we will look it up and explain it.
Effective date: October 14, 2026.